FAQ
Frequently Asked Questions
Everything customers ask us most often about the CRWN range, from choosing a device to verifying that it is genuine.
Who is CRWN?
CRWN is a vaping brand built on one idea — that a premium device should be judged by what comes out of it, not by what is printed on it. Our range is supported locally for Australian customers, with every unit carrying a security code that can be verified before first use.
What does CRWN currently offer?
Two lines. CRWN Infinity is our flagship: a rechargeable device rated to 25,000 puffs, built around authentic Middle Eastern shisha profiles. CRWN Pod System is our refillable-pod line, rated to 9,000 puffs, for customers who prefer to swap pods rather than replace a whole device.
Which one should I choose?
Choose Infinity if you want the longest run time and the shisha-inspired flavour range in a single self-contained device. Choose the Pod System if you would rather keep one device and change pods as you go. Both are supported by the same warranty and the same Australian team.
How many flavours are there?
21 Infinity flavours and 25 Pod flavours. The Infinity range leads with traditional blends such as Double Apple, Baghdad Nights and Izmir Romantic; the Pod range is built around fruit and menthol profiles. Full lists are on the Infinity and Pod System pages.
How do I check that my device is genuine?
Each unit carries a unique security code. Enter it on our Authentication page and it will confirm whether the code was issued by CRWN. If a code will not verify, stop using the device and contact us — counterfeits cannot be supported under warranty.
Where do I buy CRWN products?
Through our authorised online store and approved Australian stockists. Buying outside those channels is the single most common reason a customer ends up with a counterfeit.
How should I look after my device?
Store it at room temperature, out of direct sunlight and away from moisture, and never leave it in a parked car. Charge with a standard USB-C cable and avoid running the battery completely flat before recharging.
Something is wrong with my device — what now?
Send us a short video of the fault together with your order number and we will assess it. Verified faults are replaced. The full process is on our Returns & Warranty page.
Do you ship anywhere in Australia?
Yes. Orders leave our warehouse within 2 – 3 business days and travel with tracking to every state and territory. Estimated windows are on the Shipping & Delivery page.
How do I get hold of someone?
WhatsApp +61 468 775 388 or email service@crwnvape.com. Our team answers Monday – Saturday, 9:00 AM – 6:00 PM (AEST).
Cannot find what you need? Our Australian team answers Monday – Saturday, 9:00 AM – 6:00 PM (AEST).