Shipping & Delivery
Every CRWN order is picked, packed and tracked from within Australia. Here is what happens between checkout and your door.
1. We confirm the order
A confirmation email goes out the moment an order is placed, followed by a second one once payment clears. If neither has arrived, check the spam folder first — and if it is genuinely missing, tell us and we will resend it.
2. We pack it
Packing takes 2 – 3 business days. Weekends and public holidays are not working days for our warehouse, and pre-ordered lines only enter this stage once the stock physically lands with us.
3. It travels
Tracking details are emailed the moment the parcel is handed to the carrier. Allow up to 24 hours for the first scan to show — a tracking number that has not updated yet almost always means the parcel is still in the carrier’s intake, not that it is lost.
| Destination | Typical time in transit |
|---|---|
| NSW / VIC / SA | 2 – 4 business days |
| QLD | 3 – 5 business days |
| WA | 5 – 10 business days |
| NT | 7 – 15 business days |
Times run from dispatch rather than from checkout, so add the packing window above to estimate arrival. Tasmania, the ACT and remote localities vary — ask us and we will give you a current figure.
Before you order: check the address
An address typo is the one delay we cannot fix once the parcel is moving. Where a parcel comes back to us as undeliverable we refund the order so it can be placed again with the correct details.
If something needs changing
Tell us as early as you can. Up until the parcel is collected we can usually amend it; once the carrier has it, neither its contents nor its destination can be altered.
When the carrier runs late
Peak periods, floods and storms all push transit times out, and those delays sit with the carrier rather than with us. If a parcel looks genuinely stuck, send us the order number and we will chase it from our end.